Returns & Quality Care

Carefully checked. Thoughtfully packed.

Every piece is carefully inspected before dispatch to check its condition, finish and order details.

Change of mind

We do not offer refunds or exchanges for change of mind. Please review the relevant measurement and sizing guide before ordering, particularly for made-to-order pieces. This policy does not affect your rights under Australian Consumer Law.

If something is not right

If your item arrives damaged or you believe it is faulty, contact tellakim1.official@gmail.com with your order number and, where possible, clear photographs. We will assess the issue and explain the next steps.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Return postage

Where a fault is confirmed, we will cover reasonable return postage costs. Please contact us before sending an item back so we can provide the return instructions.